Terms & conditions

Booking Terms & Conditions
To secure your booking a £100 non-refundable deposit per property, per week is required with the remaining balance required 4 weeks prior to the booking arrival date.

Check In /Out
Due to the exceptional COVID-19 cleaning protocols in place to keep our staff and guests as safe as possible we require to extend the time it takes to have your property ready for you - Check in will be from 5.00pm and check out at 9.30am

Multiple week stays
Due to our new COVID-19 protocols no cleaning will be undertaken mid stay however we will supply fresh linen and towels to your door to be changed by the guest

Refund and Cancellation Policy - March 2021
In the event you have to cancel your stay with us, you must give us 21 days' notice prior to your planned stay, to ensure a full refund minus the non-refundable deposit

In line with our COVID-19 policy, in the event that there is travel restrictions in your area which prevents you from going out with your local area or indeed travel restriction placed on Orkney we will endeavour to either rebook your stay with us or return all moneys paid in full

Refunds will not be issued to guests who become ill before arrival

In the event of any road closures or travel disruptions due to adverse weather conditions or any form of 3rd party industrial action the Eastbrae Cottages & Lodges cannot be held responsible for non-arrival of guests at the properties and no refunds will be given

Downlaod Our Refund & Cancelation Policy

We regret we do not have the facility to accommodate any pets

We operate a strict no smoking policy in all our properties

Please Note
Although we always endeavour to honour every booking, we reserve the right to cancel in the case of the property being damaged or becoming otherwise unsuitable to accommodate your holiday. If this occurs, all moneys paid will be returned in full. If any additional costs are incurred this will be a matter for your holiday insurance arrangements, which we strongly recommend you have in place before you begin your holiday.